Lowongan Customer Service Manager-PT Penguin Trading

    Customer Service Manager-PT Penguin Trading

    Jakarta Raya | Ditayangkan: 04-May-2017 | Tutup pada 03-June-2017

    Penguin merupakan perusahaan manufaktur produk - produk Plastik berskala nasional yang bersertifikasi ISO 9001:2008 dan salah satu produsen produk berstandar SNI.
     
    Sebagai perusahaan yang sudah berdiri sejak 1982, Penguin tetap mempertahankan statusnya sebagai perusahaan yang terus berkembang dengan selalu berinovasi dan menciptakan nilai lebih bagi pelanggan kami.
     
    Karena itu, kami mengundang para professional muda yang enerjik, disiplin, berbakat, dan termotivasi untuk bergabung bersama kami di Penguin Group. Untuk informasi lebih jelas mengenai Penguin Group, silahkan kunjungi website kami di www.penguin.id.

    • Providing help and advice to customers using your organisation's products or services.
    • Communicating courteously with customers by telephone, email, letter and face to face.
    • Handling customer complaints or any major incidents.
    • Keeping accurate records of discussions or correspondence with customers.
    • Keep accurate records and document customer service actions and discussions.
    • Analysing statistics or other data to determine the level of customer service your organisation is providing.
    • Producing written information for customers, often involving use of computer packages/software.
    • Writing reports analysing the customer service that your organisation provides.
    • Developing feedback or complaints procedures for customers to use.
    • Improving customer service procedures, policies and standards for your organisation or department.
    • Training staff to deliver a high standard of customer service.
    • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
    • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
    • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
    • Improve customer service experience, create engaged customers and facilitate organic growth.
    • Take ownership of customers issues and follow problems through to resolution.
    • Analyse statistics and compile accurate reports.
    • Keep ahead of industry’s developments and apply best practices to areas of improvement.
    • Maintain an orderly workflow according to priorities.
    • Internal and External Services
     
     
    Requirements:
     
    • Proven working experience as a customer service manager.
    • Experience in providing customer service support.
    • Excellent knowledge of management methods and techniques.
    • Proficiency in English (Mandarin will be advantage).
    • Working knowledge of customer service software, databases and tools.
    • Awareness of industry’s latest technology trends and applications.
    • Ability to think strategically and to lead.
    • Strong client-facing and communication skills. (communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals)
    • Advanced troubleshooting and multi-tasking skills.
    • Customer service orientation.
    • Listening skills, to understand exactly what customers require.
    • Problem-solving skills.
    • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
    • Motivational skills and an ability to supervise and lead a team of customer service assistants.
    • Creative thinking, to be able to come up with new ideas to improve customer service standards.
    • An ability to work well under pressure.
    • Organisational and planning skills to develop customer services policies.
    • Good personal presentation.
    • A commitment to improve your own customer service skills on an ongoing basis.

    Produsen Tangki Polyethylene Pertama di Indonesia yang berhasil meraih TOP BRAND empat tahun berturut-turut sekaligus Peringkat 1 Produsen Tangki Air “Top 250 Indonesia Original Brand” Majalah SWA 2010 dan 2013

    ALAMAT : PT Penguin Trading
    Jl. Kapuk Kamal Muara IX No 28

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