Lowongan Dialer Officer - JAKARTA-PT Home Credit Indonesia

    Dialer Officer - JAKARTA-PT Home Credit Indonesia

    Jakarta Raya | Ditayangkan: 19-April-2017 | Tutup pada 19-May-2017

    Home Credit Group is one of the largest European financial group and has just launched its business in Indonesia. Home Credit Group operates in 11 countries across Europe, Asia, and America and is a market leader in most of the countries it operates in the field of banking and consumer finance.
     
    PT Home Credit Indonesia has biggest intention in developing and improving the employee welfare by providing an attractive income package and an exciting bonus package to recognize best performance. We also offer international exposure in training and career opportunities which may lead to management positions within the group in the future.
     
    For our business development we are expanding to cities outside of Jabodetabek. Currently we operate in Bandung, Surabaya, and Makassar. Next year we are heading for more cities, starting from Yogyakarta and Semarang. 
     

    Responsibilties:
    • Handle inbound and outbound dialer (performance tuning, peaks monitoring, capacity monitoring)
    • Creating dialer reports on daily basis
    • Monitoring Idle, abandon on real time basis and optimize the waiting time and highlight issues and provide recommendations to Head of CRM Analytics
    • Handling campaigns & skill setup for outbound and inbound dialer and ensure everything is align with current procedure
    • Analyze the real-time performance & coming up with proposals or recommendations for improvement
    • Advance technical skills to be able to identified issues and do the troubleshoot
    • Communication with IT Team resolve the technical issues
    Requirements:
    • Candidate must possess at least a Bachelor's Degree from Computer Science or Engineering
    • Fresh graduate are welcome
    • Work Experience of over 2 years with predictive dialling and its management / reporting
    • Deep understanding in Ms. Excel for reporting necessities
    • Good English communication
    • Strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment
     

    Home Credit Indonesia has done a great expansion in Jabodetabek, Bandung, Surabaya, Makassar, Yogyakarta, Semarang and will always expand rapidly forward. Working with us gives you the opportunity to have international learning experience. Interact intensively with people from different nations, learn about new culture, and always challenged to speak your mind. High performance employees are recognized by the management and opportunities for career development are widely open.
     
    We don't just work, but we make our work fun and enjoyable. There are lots of other activities that we do, such as outing, party, social activities, and others.
     
     

    ALAMAT : PT Home Credit Indonesia
    9/F Plaza Oleos, Jalan Tahi Bonar Simatupang No 53, Kebagusan Pasar Minggu, Jakarta, Indonesia